When you fall at a place built to handle big crowds, there is almost always a camera pointed at the spot where you went down — and there is almost always a formal procedure that kicks in the moment you hit the floor. Brookfield's whole economy revolves around volume: the zoo and its two million annual visitors, the restaurants and shops along Washington Avenue and Ogden Avenue, the large parking lots and gathering areas that fill on a busy weekend. Places like these run surveillance systems and follow written incident protocols. That is good news and bad news. The good news is that the proof of what happened usually exists. The bad news is that the venue controls it, and video is routinely overwritten on a cycle of days or a few weeks unless someone acts to preserve it.
I am Scott DeSalvo, and for nearly 30 years I have handled fall cases against exactly these kinds of large operators. The key to these cases is moving fast enough to lock down the footage before it is gone, and then using the venue's own incident procedures against it. You can reach me any time at 312-500-4500, I front the investigation costs, and there is no fee unless I win.
Surveillance footage is the single most valuable piece of evidence in a fall case, and it is also the most likely to vanish before a claim is ever filed. Most systems record over themselves automatically, so the clip that shows the spilled liquid nobody cleaned up, or the broken step, or how long the hazard sat there, can be gone within days. Once a venue is on notice of a potential claim, it has a legal duty to preserve relevant evidence — and if it destroys that video anyway, Illinois law recognizes consequences for that destruction, sometimes called spoliation. But you cannot invoke those consequences if you never put the venue on notice in the first place. That is why the very first move in a serious fall case is a written demand to preserve the footage.
Large operators that host crowds do not fall down on paperwork — they generate incident reports, inspection logs, cleaning and sweep schedules, and maintenance records, and all of it can be pulled into your case. When a venue writes up an incident report after your fall, that report exists. When it claims it inspects the floors every hour, there should be a log proving it did — or proving it did not. When a hazard was reported earlier and ignored, there is often a paper or electronic trail. The very systems a big operator builds to run a crowded property become the evidence that shows whether it met its duty to keep the property reasonably safe. Getting those records, before they are conveniently unavailable, is a core part of the work.
Illinois does not make a property owner an insurer of everyone who walks in — you have to show the owner knew or should have known about a dangerous condition and failed to fix it or warn about it. That means the hazard existed, the owner had actual or constructive notice of it, and the failure to act caused your injury. This is exactly why the timing evidence matters: a spill that sat for an hour on an inspection cycle that promised checks every fifteen minutes is a very different case than a spill that happened seconds before you stepped in it. The records, the video, and the venue's own procedures are what answer the notice question.
The venue's insurer will almost always argue you were careless — looking at your phone, wearing the wrong shoes, ignoring a sign — and Illinois law lets them make that argument, but it rarely ends the case. Under modified comparative negligence, you can still recover as long as you were not more than half responsible; your award is just reduced by your share of the blame. Insurers push hard to get you past that halfway line, because past it you get nothing. Pushing back with evidence is a central part of what I do.
A fall on ice or snow in a Brookfield parking lot follows a special and technical rule that trips people up. Illinois generally does not hold a property owner responsible for ice that accumulated naturally. But if the owner created the hazard — a plow pile that melted and refroze, a downspout draining across a walkway, a low spot that pools and ices over, defective pavement — then you may have a strong claim for an unnatural accumulation. It is a fine line, and it is the line insurers fight on, which is why proving how the ice got there matters so much.
Report the fall to a manager and ask for a written incident report, then photograph what caused it before anyone cleans it up. Get the names of any witnesses, keep the shoes and clothing you were wearing, and see a doctor promptly even if you only feel sore. And then call a lawyer quickly, because the most important evidence in your case — the video — is on a timer.
The sooner you speak with a Brookfield Personal Injury Attorney, the sooner a preservation demand can go out and the footage can be saved. In a fall case at a large venue, that speed is often the whole ballgame, and the call costs you nothing.
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-Melissa Brooks
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If you can, report it to the store or property manager and ask for a written incident report. Photograph what caused the fall and the area around it before anyone cleans up. Get the names of any witnesses, and see a doctor promptly even if you only feel sore. Then call me quickly, so I can preserve the surveillance video before it's gone.
Generally two years from the date of your fall against a private owner. But a fall on public or government property — a village sidewalk, a park district lot, a public building — can carry special notice rules and much shorter deadlines, sometimes about a year. Those government deadlines are easy to miss, so reach out as soon as you can.
It depends on whether the ice was natural or man-made. Illinois usually doesn't hold owners responsible for naturally accumulated ice, but if they created the hazard — refrozen plow piles, a draining downspout, or defective pavement — you may have a strong claim. It's a technical line and the one insurers fight on, so it helps to have someone who can prove an unnatural accumulation.
Not necessarily. Illinois uses modified comparative negligence, so being partly at fault doesn't end your claim unless you were more than half responsible — your recovery is just reduced by your share. Insurers always push to get you past that line, and countering it is a central part of what I do.
Nothing out of pocket. I take these on contingency — my fee comes only from what I recover for you, and if there's no recovery, you owe nothing. I also front the investigation costs, like securing camera footage and expert analysis. You never pay me to get started.
Scott DeSalvo founded DeSalvo Law to help injured people throughout Chicago and surrounding suburbs. Licensed to practice law in Illinois since 1998, IARDC #6244452, Scott has represented over 3,000 clients in personal injury, workers compensation, and accident cases.
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